Terrific service

This time around in Tokyo, I was met with absolutely terrific service. Not merely the "well trained, company sponsored" type, but the type that truly comes from the heart. To explain things a little bit, I have to start with the admission that even after traveling to Tokyo for a few times every quarter for more than a year, I still haven't yet figured out how to walk from the hotel to the office through the Tokyo station underground network. So this time around, I asked the lady at the reception as to whether they have a map of the underground. However, as I suspect, the underground passageways are probably so well known and so easy to navigate to the locals that a map is not even worth the paper it's printed on.

I thanked her anyway. I mean, it's late (2300) and it's really not that big of a deal. Anyway, when I got up the next morning, I found an envelope slipped under my door. Inside I found a neatly hand drawn map of how I can walk from the hotel to my office via the underground. It's perfect since it's a rainy morning. In the note that accompanied the map, the front office staff even offered to walk me over to my office.

When I got downstairs, I thanked her but turned down her offer to walk me over. Sure enough, I have no problems finding my way, and here's the little map.